Frequently Asked Questions
Know about the product and billing. Answers to your questions about our drug and alcohol testing services.
Do I need an appointment to order a drug test?
No, appointments are not necessary. You can order online and visit the lab within 60 days.
How do I select the right test for my needs?
You can browse our industry categories based on your requirements, such as pre-employment, DOT compliance, or personal use. If you’re unsure, use our live chat support or call our customer service team for personalized assistance.
What happens if I order the wrong test?
Don’t worry! We offer a refund for incorrect test selections. Simply contact our team by email at [email protected], and we’ll assist you in canceling or updating your order to the correct test.
How do I report my medications before a drug test?
You can report your medications at the collection site during your sample submission. If any substances are detected, a Medical Review Officer (MRO) may contact you to review your medication list. Be sure to bring the names and dosages of any medications you're currently taking.
Can I get a refund if I change my mind after placing an order?
Yes, refunds are available for tests that haven’t been processed or collected. For more details, check our Refund Policy or contact customer support.
How do I know if the test will be accepted by my employer or organization?
We partner with Labcorp, a trusted name in laboratory services. All tests are compliant with industry standards and are widely accepted by employers, DOT, and other organizations. If in doubt, check with your employer or contact our support team.
How quickly will I get the results?
We partner with Labcorp, a trusted name in laboratory services. All tests are compliant with industry standards and are widely accepted by employers, DOT, and other organizations. If in doubt, check with your employer or contact our support team.
Can I use your services if I need a test on the same day?
Most test results are available within 2-5 business days after the sample is collected. For certain tests, it may take longer. We will notify you as soon as your results are ready.
Are your tests confidential?
Yes, many of our locations offer same-day testing. Place your order online and walk-in at the nearest lab for quick service.
How do I book an appointment after ordering a test?
Absolutely. Your privacy is our top priority. All results are delivered securely, and we follow strict data protection standards to ensure confidentiality.
What should I bring to the lab on the day of testing?
No appointments necessary. Once you complete your order, you’ll receive an email with instructions to visit your nearest lab location. If you need assistance, our support team is here to help.
Can I change the lab location after placing an order?
Please bring a government-issued photo ID and the email confirmation of your order.
What are the steps after ordering a drug test from US Health Testing?
Yes. No further action required. You can walk-in any labcorp center nearest to you and submit your sample along with your barcode details.
Do I require a prescription to order a lab drug test from US Health Testing?
No, a prescription is not needed to order a drug test.
Can I access US Health Testing's services from outside the United States?
Currently, our services are available only within the United States.
Can I add multiple recipients when placing drug tests for my employees?
Absolutely! You can add multiple recipients by clicking “Add More Tests” in the add recipient section. You can also select the number of tests you can in the cart section or in the all drug test section.
Can I customize the type of drug tests while placing a multiple order?
Yes, you can choose different panels and add or remove recipients as needed.
Can I receive drug test and Medical Review Officer (MRO) results for my employees separately while doing a multiple order?
Yes, employers will receive test and MRO results separately to the email provided during checkout.
What if I take methadone and need a drug test?
Choose a test that detects methadone, like the 10-Panel Urine Test. If methadone is found, an MRO will contact you to verify your prescription