FAQ

No, appointments are not necessary. You can order online and visit the lab within 60 days.

You can browse our industry categories based on your requirements, such as pre-employment, DOT compliance, or personal use. If you’re unsure, use our live chat support or call our customer service team for personalized assistance.

Don’t worry! We offer a refund for incorrect test selections. Simply contact our team by email at [email protected], and we’ll assist you in canceling or updating your order to the correct test.

You can report your medications at the collection site during your sample submission. If any substances are detected, a Medical Review Officer (MRO) may contact you to review your medication list. Be sure to bring the names and dosages of any medications you're currently taking.

Yes, refunds are available for tests that haven’t been processed or collected. For more details, check our Refund Policy or contact customer support.

We partner with Labcorp, a trusted name in laboratory services. All tests are compliant with industry standards and are widely accepted by employers, DOT, and other organizations. If in doubt, check with your employer or contact our support team.

Most test results are available within 2-5 business days after the sample is collected. For certain tests, it may take longer. We will notify you as soon as your results are ready.

Yes, many of our locations offer same-day testing. Place your order online and walk-in at the nearest lab for quick service.

Absolutely. Your privacy is our top priority. All results are delivered securely, and we follow strict data protection standards to ensure confidentiality.

No appointments necessary. Once you complete your order, you’ll receive an email with instructions to visit your nearest lab location. If you need assistance, our support team is here to help.

Please bring a government-issued photo ID and the email confirmation of your order.

Yes. No further action required. You can walk-in any labcorp center nearest to you and submit your sample along with your barcode details.

After ordering, you'll receive a lab registration number via email. Visit the selected lab within 60 days to provide your sample. Results will be emailed to you promptly.

No, a prescription is not needed to order a drug test.

Currently, our services are available only within the United States.

Absolutely! You can add multiple recipients by clicking “Add More Tests” in the add recipient section. You can also select the number of tests you can in the cart section or in the all drug test section.

Yes, you can choose different panels and add or remove recipients as needed.

Yes, employers will receive test and MRO results separately to the email provided during checkout.

Choose a test that detects methadone, like the 10-Panel Urine Test. If methadone is found, an MRO will contact you to verify your prescription