Frequently Asked Questions
Know about the product and billing. Answers to your questions about our drug and alcohol testing services.
Is this a collection site partnership?
No. The Testing Agency Program is designed primarily for agencies that want access to an online drug testing ordering and scheduling platform for their clients. It should not be confused with a collection-site/network partnership.
Do I need my own collection location?
Not necessarily. The program is designed around online ordering and testing coordination. Specific collection arrangements depend on the services and locations involved.
Can I use this platform for my existing clients?
Yes. The program is designed to help established testing agencies manage testing requests from their clients through an online platform.
Do I receive a discount?
Participating Testing Agencies can receive 10% preferred pricing on eligible testing orders.
Can I manage multiple clients?
Yes. The agency portal should be designed to help you organize multiple clients and testing orders in one place.
Can I track testing orders?
Yes. The portal provides order and testing status visibility so your agency can reduce manual follow-up.
Can I order DOT and non-DOT tests?
Available testing services depend on the test, location, and applicable requirements. DOT and non-DOT testing should always be ordered according to the appropriate regulatory and program requirements.
Can I still provide my own local services?
Yes. The program is intended to complement your existing testing business rather than replace your client relationships or local services.